Returns & Refunds
30 days, no fuss. Return any item within 30 days of delivery, unworn and unwashed, for a full refund of the item price. Email us first and we will send you the return address.
What can be returned
- Any item, within 30 days of the delivery date.
- It must be unworn, unwashed and in its original condition. Items that have been worn, washed, altered or damaged after delivery cannot be refunded.
- If an item arrived faulty, damaged or not what you ordered, tell us within 30 days with a photo and we will replace it or refund it in full, including any shipping you paid.
How to return something
- Email rohanramekar17@gmail.com with your order number (it looks like
KAAY-1042and is on your receipt) and which item you are returning. - We reply within two business days with the return address and a return reference.
- Post the item back with the reference inside. Keep your proof of postage.
Who pays return shipping
If the item is faulty, damaged, or we sent the wrong thing, we pay — we will send you a prepaid label. For a change of mind or a sizing issue, you pay the return postage; the item price is refunded in full.
When you get your money
We refund to the original payment card within 5 business days of receiving the item, and Stripe returns the money to your card within one billing cycle. We will email you when the refund is issued. Refunds cannot be made to a different card.
Exchanges
Because every item is made to order, we handle exchanges as a return plus a new order: return the item under this policy and place a new order for the size or design you want. If it is our mistake, we ship the replacement first.
Cancellations
You can cancel for a full refund any time before your order ships. Reply to your receipt, or email us with the order number.