Privacy Policy
Last updated: December 6, 2025
Effective Date: December 6, 2025
1. Introduction
Kaayko ("we," "our," or "us") operates kaayko.com and kaaykostore.web.app (the "Services"), which include:
- Kaayko Store: E-commerce platform for apparel and merchandise
- Paddle Bot: AI-powered paddle condition forecasting service
- Paddling Out: Water location discovery and weather intelligence
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using our Services, you consent to the data practices described in this policy.
Key Point: We are committed to transparency. You have control over your data and can opt out of data retention at any time.
2. Information We Collect
2.1 Information You Provide Directly
- Purchase Information: When you make a purchase, we collect your email address, phone number (optional), and shipping address through Stripe's secure payment processing.
- Order Fulfillment Data: If you consent, we retain your shipping information for order tracking and future order fulfillment convenience.
- Location Queries: When using Paddle Bot or Paddling Out, you may provide location coordinates or lake/river names.
- Communications: If you contact us, we may retain your email address and message content.
2.2 Automatically Collected Information
- Usage Data: Browser type, device information, pages visited, time spent on pages, referring URLs.
- Cookies and Analytics: We use cookies for session management, preferences (dark mode), and analytics through Firebase and Google Cloud Platform.
- IP Addresses: Collected for fraud prevention, rate limiting, and geographic analysis (not linked to personal identity).
2.3 Payment Information
We do not store credit card information. All payment processing is handled securely by Stripe, Inc. Your payment card details are transmitted directly to Stripe and are subject to Stripe's Privacy Policy.
3. How We Use Your Information
We use collected information for the following purposes:
- Order Fulfillment: Processing purchases, shipping products, and providing order tracking.
- Customer Support: Responding to inquiries and resolving issues.
- Service Improvement: Analyzing usage patterns to enhance user experience and ML model accuracy.
- Marketing (with consent): Sending promotional emails about new products or features (you may opt out at any time).
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
- Fraud Prevention: Detecting and preventing fraudulent transactions and abuse.
4. Data Retention and Storage
4.1 Order Data
- With Consent: If you check the "Save my shipping info" box, we store your email, phone (if provided), and shipping address in Firebase Firestore for order fulfillment purposes.
- Without Consent: Order data is processed through Stripe and not permanently retained by Kaayko beyond order confirmation emails.
- Retention Period: Order fulfillment data is retained for up to 2 years or until you request deletion.
4.2 Paddle Bot and Weather Data
- Location Queries: Processed in real-time and cached temporarily (3.5 hours) for performance optimization. Not linked to personal identifiers.
- Conversation History: If using Paddle Bot through ChatGPT, conversation retention is governed by OpenAI's Privacy Policy.
4.3 Analytics and Logs
- Firebase Analytics: Usage patterns, page views, and app interactions are stored for up to 14 months.
- Server Logs: API request logs are retained for 30 days for security and debugging purposes.
5. Data Sharing and Third-Party Services
We do not sell your personal information. We may share data with third parties only in the following circumstances:
5.1 Service Providers
5.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Your Data Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your data by emailing privacy@kaayko.com.
- Opt-Out: Unsubscribe from marketing emails via the unsubscribe link or by contacting us.
- Data Portability: Request your data in a machine-readable format.
- Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
To exercise your rights, contact us at: privacy@kaayko.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Session management, authentication, shopping cart functionality.
- Preference Cookies: Remembering settings like dark mode.
- Analytics Cookies: Firebase Analytics for understanding user behavior.
You can control cookies through your browser settings. Note that disabling cookies may limit functionality.
8. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption for all data transmission
- Firebase security rules restricting database access
- Stripe PCI-DSS compliant payment processing
- Regular security audits and monitoring
- Rate limiting and fraud detection systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our Services, you consent to such transfers. We ensure adequate safeguards are in place for international data transfers in compliance with applicable laws.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request details about the personal information we collect, use, and disclose.
- Right to Delete: Request deletion of your personal information.
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information).
- Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise CCPA rights, email privacy@kaayko.com with "CCPA Request" in the subject line.
12. European Union (GDPR) Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access, rectification, erasure, restriction, and data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Legal Basis for Processing: We process data based on consent, contract performance, legitimate interests, and legal obligations.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify users via email (if we have your email address)
- Display a prominent notice on our website
Your continued use of the Services after changes constitute acceptance of the updated policy.
14. Third-Party Links
Our Services may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
15. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: privacy@kaayko.com
- Website: kaaykostore.web.app
- Mailing Address: Kaayko, [Your Business Address - To Be Updated]
Data Protection Officer: For EU inquiries, contact dpo@kaayko.com
16. Consent
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.